Be the Voice That Builds Australia

Join is in delivering excellence, building connections, and to be a trusted partner for our customers and operational teams.

Boral is seeking passionate and dedicated individuals to join our Customer Solutions talent pool for exciting and rewarding opportunities across Australia. Whether you’re providing product updates, managing customer inquiries, or coordinating with internal teams, your role is key in supporting the smooth delivery of industry-leading construction materials. From major highways to residential developments, every interaction you have helps keep projects on track and communities moving forward. You will develop critical skills applicable to any role including time management, stakeholder management, conflict resolution and resilience.  

Click here to see our current Customer Service jobs

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Role & Responsibilities:
  • Capturing orders for Boral products, ensuring accurate entry into our systems (training provided)
  • Partnering with allocators and production staff to deliver status updates to customers
  • Work on-site in a supportive team environment
  • Competitive base salary and overtime (applicable to additional hours and weekend shifts)
  • Required commitment for overtime every second Saturday
  • Availability to work a rotating roster (varies depending on location/segment)

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Who Thrives in This Role?
  • Strong alignment to our values of Safety, Teamwork, Accountability, Ambition and Respect
  • Driven and enthusiastic service focus, with the initiative to go the extra mile for our customers
  • Strong communication skills with the ability to engage with customers professionally and effectively
  • A collaborative approach, working closely with internal teams to ensure the best customer experience
  • Proven ability to learn and meet the challenges of an ever-changing environment 

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What We Offer:
  • Strong Team Culture: recognition programs, social activities, monthly birthdays, teamwork, diversity, etc.
  • Training & Development: entry level to boral - tailored succession planning, strong onboarding including time on-site and in trucks
  • Office Locations: metro locations close to public transport and on-site parking, end of trip facilities, kitchen amenities, close to cafes, etc.  
  • Travel and Motor Vehicles: discounted rates on hotel and car hire with Allure Travel; Novated Leasing options; Ford Partner Program; Hertz Car Hire preferential rates
Learn More about Boral Benefits 

Current Customer Service Jobs

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Customer Service Agent

  • Townsville & Northern QLD, QLD, Australia

Based in Townsville, you will provide support for our customers in relation to orders and general enquiries.

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Frequently Asked Questions

Pay is aligned with the relevant Award or enterprise agreement and includes base salary, with opportunities to earn overtime, Saturday rates, and a monthly team-based incentive. Full details will be discussed during the recruitment process.

Based in-office, you will be expected to work the following hours on a rotating roster as either a full-time (8-hour shift), part-time or casual Customer Service Agent.

  • Monday to Friday from 5.30 am - 6.00 pm 
  • Up to 2+ Saturdays per month from 6.00 am - 2.00pm

*Operating hours and site vary depending on product stream.

*Some Boral contact centers are a 24-hour operation. 

Boral offers a variety of benefits, as shown below. 

  • Team-based monthly incentive program
  • Structured succession planning for long-term career growth
  • Job security with a stable, permanent role
  • Supportive training environment and modern office facilities

Click here to learn more about the benefits on offer!

 No formal uniform is required. Our dress code is smart casual.

 No! This is a non-sales role focused on customer support, service, and coordination.

New team members go through a comprehensive three-week onboarding program, including:

  • Classroom learning
  • Buddy system and job shadowing

 We’re looking for individuals with:
✔ A strong customer service mindset
✔ A genuine willingness to learn and grow
✔ A sense of urgency and ability to multitask
✔ Positive energy and charisma

Absolutely! This role is a great entry point into the business, with clear pathways to grow through tailored succession planning and development opportunities.

View our Career Pathways page to learn more about the various pathways available at Boral.