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Be the Voice That Builds Australia

Join is in delivering excellence, building connections, and to be a trusted partner for our customers and operational teams.

Boral is seeking passionate and dedicated individuals to join our Customer Solutions talent pool for exciting and rewarding opportunities across Australia. Whether you’re providing product updates, managing customer inquiries, or coordinating with internal teams, your role is key in supporting the smooth delivery of industry-leading construction materials. From major highways to residential developments, every interaction you have helps keep projects on track and communities moving forward. You will develop critical skills applicable to any role including time management, stakeholder management, conflict resolution and resilience.  

Click here to see our current Customer Service jobs

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Role & Responsibilities:
  • Capturing orders for Boral products, ensuring accurate entry into our systems (training provided)
  • Partnering with allocators and production staff to deliver status updates to customers
  • Work on-site in a supportive team environment
  • Competitive base salary and overtime (applicable to additional hours and weekend shifts)
  • Required commitment for overtime every second Saturday
  • Availability to work a rotating roster (varies depending on location/segment)

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Who Thrives in This Role?
  • Strong alignment to our values of Safety, Teamwork, Accountability, Ambition and Respect
  • Driven and enthusiastic service focus, with the initiative to go the extra mile for our customers
  • Strong communication skills with the ability to engage with customers professionally and effectively
  • A collaborative approach, working closely with internal teams to ensure the best customer experience
  • Proven ability to learn and meet the challenges of an ever-changing environment 

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What We Offer:
  • Strong Team Culture: recognition programs, social activities, monthly birthdays, teamwork, diversity, etc.
  • Training & Development: entry level to boral - tailored succession planning, strong onboarding including time on-site and in trucks
  • Office Locations: metro locations close to public transport and on-site parking, end of trip facilities, kitchen amenities, close to cafes, etc.  
  • Travel and Motor Vehicles: discounted rates on hotel and car hire with Allure Travel; Novated Leasing options; Ford Partner Program; Hertz Car Hire preferential rates
Learn More about Boral Benefits 

Current Customer Service Jobs

Skip to jobs search results

Customer Service Agent

  • Sydney, NSW, Australia

Grow your career with Boral! We want you to join our Customer Service team, located in the Sutherland Shire on a Permanent Full-Time basis.

Read more

Customer Service Agent

  • Sydney, NSW, Australia

Grow your career with Boral! We want you to join our Customer Service team, located at North Ryde on a Permanent - Fulltime basis.

Read more

Frequently Asked Questions

Pay is set in line with the relevant Award or enterprise agreement and includes a base salary. Depending on the role, there may also be opportunities to earn overtime, Saturday rates and incentives.

Full details will be discussed during the recruitment process.

This is an office‑based role with shifts worked on a rotating roster. Working hours vary depending on the role and site, and may include early starts or evening shifts across weekdays. Some roles may also require occasional Saturday work.

Operating hours can differ by location and product stream, and some Boral contact centres operate 24 hours a day.

Working at Boral comes with a range of benefits. These can include incentives, learning and development opportunities, job security, and a supportive team environment with modern office facilities. Benefits may vary depending on the role and location.

 No formal uniform is required. Our dress code is smart casual.

No. This is a non‑sales role focused on customer support, service and coordination.

New team members complete a structured onboarding program, with a mix of training sessions, on‑the‑job learning and support from experienced colleagues.

 We look for people who enjoy helping others, are keen to learn, and bring a positive, reliable approach to their work. Strong communication skills and a customer‑focused mindset are important.

Yes. This role can be a great starting point at Boral, with opportunities to build skills and progress into other roles as you gain experience.

View our Career Pathways page to learn more about the various pathways available at Boral.