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Be the Voice That Builds Australia.

Boral is seeking motivated individuals to join the Customer Solutions team, connecting customers with industry-leading construction materials. This is more than a contact centre role—it's an opportunity to contribute to Australia’s infrastructure projects, from major highways to residential developments. Every customer interaction supports the seamless delivery of high-quality products that keep communities moving forward.

Based at our high energy Customer Service Centre's scattered across Australia, you will work effectively with internal Allocators and Production staff to provide our customers with accurate updates on their products, and you will be their trusted partner throughout their journey with Boral. 

You will develop critical skills applicable to any role including time management, stakeholder management, conflict resolution and resilience.  

Join Boral’s Talent Community

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Role & Responsibilities

  • Capturing orders for concrete products, ensuring accurate entry into our systems (training provided)
  • Partnering with Allocators and Production staff to understand and deliver status updates to customers
  • Permanent shifts: full-time and casual positions
  • Rotating roster: Monday to Friday 5.30am to 6.00pm (varies depending on location/segment)
  • Required commitment for overtime every second Saturday
  • Competitive base salary + overtime (applicable to additional hours and weekend shifts)
  • Commitment to join your peers on a permanent basis

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Who Thrives in This Role?

  • Strong alignment to our values – Safety, Teamwork, Accountability, Ambition and Respect
  • Driven and enthusiastic service focus, with the initiative to go the extra mile for our customers! 
  • Strong communication skills with the ability to engage with customers professionally and effectively
  • A collaborative approach, working closely with internal teams to ensure the best customer experience
  • Proven ability to learn and meet the challenges of an ever-changing environment 

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What We Offer

  • Strong Team Culture: recognition programs, social activities, monthly birthdays, teamwork, diversity, etc.
  • Training & Development: entry level to boral - tailored succession planning, strong onboarding including time on-site and in trucks
  • Office Locations: metro locations close to public transport and on-site parking, end of trip facilities, kitchen amenities, close to cafes, etc.  
  • Travel and Motor Vehicles: discounted rates on hotel and car hire with Allure Travel; Novated Leasing options; Ford Partner Program; Hertz Car Hire preferential rates
Learn More about Boral Benefits 

Search Open Customer Service Agent Roles

Customer Service Team Leader

  • Brisbane, QLD, Australia

Lead from the front and provide support to our Concrete Customer Service Centre based in Milton.

Read more

Displaying 1 entry

Frequently Asked Questions: Customer Service Agent

Pay is aligned with the relevant Award or enterprise agreement and includes base salary, with opportunities to earn overtime, Saturday rates, and a monthly team-based incentive. Full details will be discussed during the recruitment process.

 

 

Based in-office, you will be expected to work the following hours on a rotating roster as either a full-time (8-hour shift), part-time or causal Customer Service Agent.

  • Monday to Friday from 5.30 am - 6.00 pm 
  • Up to 2+ Saturdays per month from 6.00 am - 2.00pm

*Operating hours and site vary depending on product stream.

*Some Boral contact centers are a 24-hour operation. 

Boral offers a variety of benefits, as shown below. 

  • Team-based monthly incentive program
  • Structured succession planning for long-term career growth
  • Job security with a stable, permanent role
  • Supportive training environment and modern office facilities

Click here to learn more about the benefits on offer!

 No formal uniform is required. Our dress code is smart casual.

 

 No! This is a non-sales role focused on customer support, service, and coordination.

New team members go through a comprehensive three-week onboarding program, including:

  • Classroom learning
  • Buddy system and job shadowing

 We’re looking for individuals with:
✔ A strong customer service mindset
✔ A genuine willingness to learn and grow
✔ A sense of urgency and ability to multitask
✔ Positive energy and charisma

Absolutely! This role is a great entry point into the business, with clear pathways to grow through tailored succession planning and development opportunities.

View our Career Pathways page to learn more about the various pathways available at Boral.