Your next opportunity

Are you ready to lead the charge in transforming customer service operations? We're seeking a dynamic Team Leader to spearhead the creation and implementation of cutting-edge systems and processes for our Customer Service Centre. In this pivotal role, you'll oversee incoming calls for Townsville Concrete Plants while shaping the foundation for future expansions to include more of our Regional Queensland sites. This is your opportunity to drive meaningful change and deliver exceptional customer experiences.

Ready to make an impact? Join us and be part of this exciting journey!

Your day will involve:

• Establishing a Regional Call Centre: Lead the development and implementation of a call centre servicing regional Queensland, ensuring its efficiency and scalability to meet current and future business needs.
• Managing Customer Communications: Handle all aspects of customer interactions, including responding to inbound inquiries and making outbound calls for follow-ups, updates and proactive support.
• System and Policy Development: Design and implement comprehensive systems and policies to streamline operations and improve service delivery.
• Recruiting and Training Staff: Hire and train team members to meet call centre standards and objectives.

What are we looking for?

• Experience in managing and improving call centre processes.
• Proven ability to establish and set up new processes and systems from the ground up.
• Skilled in developing and implementing procedures while collaborating closely with operational teams.
• Strong interpersonal skills to build and maintain effective working relationships.
• Process-oriented mindset with a focus on efficiency and quality.

What’s on offer?

• Attractive salary package reflective of your skills and experience 
• Access to a variety of support networks including Boral Employee Assistance Program 
• Work for a values-based business that shares goals and celebrates individual and team success.
• Work for an Equal Opportunity Employer – At Boral, we understand that diversity brings many benefits, and we are increasingly encouraging greater diversity within our workplaces.