Your next opportunity

Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at North Ryde on a 12-month fixed-term contract!

We are seeking a Customer Solution Agent to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will be required to be available for the 9-5pm shift Monday to Friday and Saturdays on rotation as overtime.  

Your day will involve; 

• Receive orders and enter them into our systems in a precise and agile manner (with training provided) 
• Understand production capabilities of the Boral plant and truck network
• Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems 
• Build professional relationships with customers and internal teams. 

What are we looking for?

• Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week. 
• Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders
• Manage competing priorities in a high-volume environment while ensuring customers are provided exceptional customer service 
• Computer literacy

What’s on offer? 

• We value your abilities and reward results that drive business success 
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team 
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives