Your next opportunity

We are actively recruiting for a Customer Service Agent to join our local Customer Service Centre at Perth Airport. Reporting to the Team Leader, you will be responsible for capturing orders, providing delivery updates and resolving a variety of enquiries. As the primary contact for our customers, you will actively partner with internal departments to ensure that all requirements are met.

This is a fantastic stepping stone into the construction industry. Full training on processes and systems will be provided.

Successful candidates will be offered full-time hours across Monday to Friday, and overtime on Saturdays.

Your day will involve:

•  Receive telephone orders and enter details into our systems
• Provide product information and help us improve our customer interactions by building excellent relationships with our loyal customer base
• Understand production capabilities of our plant and truck network to coordinate a cost-effective supply arrangement with your customer
• Utilise satellite vehicle tracking systems to monitor deliveries and provide delivery status information to customers
• Partner with Production, Sales, Technical, Transport and Credit teams

What are we looking for?

• Previous experience in a customer service role is desirable
• Excellent communication and problem solving skills to identify and resolve customer issues/orders
• Proven ability to learn and meet the challenges of an ever changing environment
• Proficiency with navigating multiple systems
• Ability to work effectively within a team

What’s on offer?

• Competitive salary package + overtime
• On-site parking and on-site gym
• A collaborative, fast-paced environment that’s guaranteed to make your day go quickly
• Enjoy the satisfaction of finishing the day and leaving work at work
• Drive around Perth with family and friends and say, “See that? I helped build that!”
• An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success
• A working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people
• Equal Opportunity Employer – Indigenous candidates are encouraged to apply
• Access to a variety of support networks including Boral Employee Assistance Program