Your next opportunity:   

If you’re an experienced contact centre operations leader who thrives in a dynamic environment and enjoys leading from the front, we’d love to hear from you.

We’re looking for an experienced and people-focused Allocations Team Leader to lead a high-performing contact centre operations team in a fast-paced, customer-critical environment.

This is a hands-on leadership role where decisions matter. You’ll be responsible for driving strong operational performance, keeping your team engaged and motivated, and managing real-time issues that have high cost and customer impacts.

As the Allocations Team Leader, you’ll lead a team responsible for real-time operational decision-making within a contact centre environment. You’ll balance service delivery, cost, safety, and customer outcomes while working closely with key stakeholders across the business.

This role suits a confident leader who is comfortable making quick decisions, adapting to constant change, and taking accountability for outcomes.

Your day will involve: 

• Lead, coach, and motivate an Allocations team to deliver strong operational results
• Manage daily operational cadence, including volume fluctuations and real-time challenges
• Make timely, informed decisions in high-pressure situations with clear customer and cost impacts
• Drive team engagement, performance, and accountability
• Actively manage stakeholder relationships across operations, sales, and site teams
• Ensure adherence to processes while continuously looking for improvement opportunities
• Create a positive team culture focused on ownership, collaboration, and results

What are we looking for? 

• Proven leadership experience within a contact centre and operational environment
• Strong operational mindset with the ability to think on your feet and act decisively
• Experience leading teams in fast-paced, constantly changing environments
• Excellent stakeholder management and communication skills
• Strong negotiation skills and the confidence to challenge when required
• A leader who genuinely inspires, motivates, and develops their team
• Comfortable managing competing priorities where decisions have real commercial impact

What’s on offer?

• An engaged, high-performing team that takes ownership of outcomes
• Strong operational consistency and decision-making under pressure
• Positive stakeholder feedback and trusted working relationships
• Continuous improvement in service delivery and operational effectiveness