Customer Service Agent
- Melbourne, VIC
- Customer Service Agent
- Permanent - full time
If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Port Melbourne Office!
We are seeking a dedicated Customer Service Agent that prides themself on providing exceptional service and providing support for our customers in relation to orders and general inquiries through answering calls and responding to emails.
This position will require occasional flexibility to work shift work.
Your day will involve:
- Answer and respond to customer queries via phone and email
- Receive orders and enter them into our systems in a precise and agile manner (with training provided)
- Understand production capabilities of the Boral plant and truck network Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
- Build professional relationships with customers and internal teams.
- Working towards KPI's around
What are we looking for?
- Proven Customer Service experience from within a contact centre or a fast paced retail environment
- Be a punctual, professional and reliable team member, joining your peers in the office - 4 days per week.
- Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
- Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
- Computer literate
- Positive can-do attitude & willingness to learn!
- Proven ability to learn and meet the challenges of an ever-changing environment.
What’s on offer?
- We value your abilities and reward results that drive business success
- Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
- Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives.
About Boral Concrete
At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Deer Park Bypass, Melbourne Metro Tunnel, CityLink and more.
Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.
We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.