Your next opportunity

This fast paced, dynamic and rewarding position will see that you undertake daily customer service and allocations responsibilities, whilst mentoring and training a small team. As an integral member of our QLD operations, you will have the opportunity to influence the quality of our service and our culture.

Your day will involve:

• Provide ongoing training and mentorship to the Customer Service Centre team
• Resolve customer queries and drive solutions to meet expectations
• Partner with internal stakeholders including Production to maximise service
• Provide product information and help improve customer interactions by building meaningful, long term relationships
• Assist with capturing orders and coordinating the dispatch/ timely delivery of our products

What are we looking for?

• Demonstrated leadership attributes within a call centre environment coupled with a passion for customer service
• Strong problem solving skills with a proactive and hands on approach towards work
• Exceptional communication abilities and strong emotional intelligence
• Ability to manage competing priorities and work in a fast paced and changing environment
• Excellent partnering skills and the ability to influence meaningful relationships

What’s on offer?

• Competitive salary package
• Career progression opportunity offering full training and support
• Ongoing mentoring and guidance from industry leaders and subject matter experts
• Access to a variety of support networks including Boral Employee Assistance Program
• Work for a values-based business that shares goals and celebrates individual and team success.
• We are offering a collaborative, fast-paced environment that’s guaranteed to make your day go quickly.
• Work for an Equal Opportunity Employer – At Boral, we understand that diversity brings many benefits, and we are increasingly encouraging greater diversity within our workplaces.