We have an exciting opportunity for an Allocations Planner to join our Concrite Contact Centre in Sutherland. In this challenging role, you will coordinate the forward planning, dispatch, utilisation and timely delivery of our Concrete trucks. Your forward-thinking approach will contribute to your success in planning our driver schedules in line with customer orders.
This role will suit a strong problem solver who has their finger on the pulse. You will possess the ability to think on your feet and have a superior customer service ethic.
The successful candidate will be provided with the opportunity to work between our operating hours of 6am-5pm Monday to Friday and a rotating Saturday from 6am-1pm. Full training will be provided on our processes and systems.
Your day will involve:
Review orders for concrete deliveries the next day and create a forward plan
Manage orders and ensure timely delivery
Work with team members & Production to maximise service
Ensure Drivers are kept up to date on job requirements and daily schedule
Notify stakeholders of deviations to schedule or late delivery
Comply with driver Fatigue management, statutory requirements and company health & safety
A keen eye for detail
What are we looking for?
Experience in scheduling or dispatch in real-time preferred
Demonstrated customer service and solution focused mindset
Proficiency with navigating multiple systems
Well-developed problem solving and prioritization skills
Ability to adapt to changing situations and work in a high-pressure environment
Good interpersonal and communication skills
What’s on offer?
A collaborative, fast-paced environment that’s guaranteed to make your day go quickly
An organisation who values your abilities and reward results that drive business success, share goals and celebrate individual and team success
A working environment that is safe, supportive and dynamic with a clear focus on continually encouraging and developing its people
Equal Opportunity Employer – Indigenous candidates are encouraged to apply