Your next opportunity:  

Reporting to the Logistics Manager, you will take on a hands-on leadership role, guiding and mentoring a team of 5 Customer Service Agents within the VIC Quarries business.

You’ll be responsible for managing daily customer service tasks, coordinating product deliveries, and ensuring top-notch service quality whilst also providing guidance to the Customer Service Agents, and acting as an escalation point.

As a key player in the frontline business, you will influence service standards and contribute to a positive team culture. This is a full-time, permanent role with support and flexibility provided.

Your day will involve:

• Lead and develop a team across customer service functions
• Drive performance through structured operating rhythms, daily metrics, and continuous improvement
• Ensure responsive, solution-focused service to internal and external customers
• Collaborate with regional and national leaders to align service standards and outcomes
• Own key customer service KPIs and lead root cause analysis when issues arise
• Strengthen relationships with stakeholders across operations, logistics, and commercial teams
• Foster a culture of engagement, accountability, and excellence across your team

What are we looking for?

• Proven leadership experience in a fast paced, complex environments such as logistics, manufacturing, supply chain, or customer operations
• Strong operational discipline and ability to create structure within dynamic environments
• Knowledge of NHVR regulations and CoR (preferred but not required)
• Customer Service professional with experience developing and monitoring key KPI metrics
• Demonstrated success in leading through change and driving cultural uplift
• Sound commercial acumen and understanding of end-to-end supply chain operations
• Ability to work autonomously and drive key initiatives
• Exceptional stakeholder management and influencing skills
• Passion for delivering high-quality service outcomes and team performance
• Experience with contact centre operations or time-critical service environments is highly regarded

What’s on offer?

• Competitive salary on offer
• Real opportunity for growth and development in a supportive and inclusive environment
• The chance to shape and lead a key function with significant scope for impact
• Work alongside a collaborative and high-performing leadership team
• Equal Opportunities Employer
• Be part of a team that values safety, sustainability, and customer success