The Opportunity

Based in North Ryde | Leading Teams Across North Ryde, Milton & Port Melbourne

Are you a strong leader who thrives in a multi-site environment? Boral is looking for a Technical Support Lead to manage our IT service desk teams across North Ryde, Milton, and Port Melbourne.

As the Technical Support Lead, you’ll oversee a team of 8 service desk professionals, ensuring smooth IT support across multiple locations.

Your day will involve:

• Leading and mentoring the team to boost engagement and performance
• Managing service desk operations, including walk-up support, calls, ticketing, and issue resolution
• Simplifying processes to improve efficiency and service delivery
• Enhancing customer engagement and ensuring fast resolution times
• Identifying staff needs, conducting pulse checks, and fostering development
• Helping roll out a new program (if onboarded before May!)

What we’re looking for:

• A motivational leader with experience managing IT support teams
• Strong skills in process improvement and team engagement
• The ability to manage teams across multiple locations
• A culture champion who values collaboration, accountability, and innovation

This is a fantastic opportunity to lead, drive change, and uplift a high-performing IT support team.